Privacy Policy

1. Who We Are

Eston Ltd is the "Data Controller" for the personal information you provide to us. This means we determine the purposes and means of processing your personal data.

Registered Office: 6 Beaumont Leys Close, Leicester, LE4 2BL, United Kingdom.

2. Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Transaction Data: Details about payments and logistics services you have purchased from us.
• Technical Data: IP address, browser type, and operating system (via Cookies).

3. How We Use Your Data

We only use your data when the law allows us to. Most commonly, we use it for:

• Service Delivery: To arrange transport, customs clearance, and delivery of your goods.
• Communication: To update you on your shipment status or respond to your enquiries.
• Legal Obligations: To comply with HMRC tax requirements and transport regulations.

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to employees, agents, and contractors who have a business need to know.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Typically, financial records are kept for 6 years in accordance with UK tax laws.

6. Your Legal Rights

Under GDPR, you have rights regarding your personal data, including:

• Right to Access: You can ask for a copy of the personal data we hold about you.
• Right to Correction: You can ask us to correct incomplete or inaccurate data.
• Right to Erasure: You can ask us to delete your data ("Right to be Forgotten") where there is no good reason for us to continue processing it.
• Right to Object: You can object to the processing of your data for marketing purposes.

7. Contact Us

If you have any questions about this privacy policy or wish to exercise your legal rights, please contact our Data Protection Officer (DPO).